Frequently Asked Questions
Do you answer calls in my Company Name?
Yes. Calls are always answered in your company name.
So how does it work?
BCR Virtual Services issues you with a telephone number unique to your company. Using our advanced telephony system, our operators know which company the call is for and answer the call accordingly. All calls are answered courteously and professionally by our trained staff.
What happens out of office hours?
Out of office hours you can either stop diverting your number to BCR Virtual Services or else have your calls answered by our voicemail system. Your voicemail box will have a greeting personalised for your company and you may change this at any time.
How can you get messages to me?
There are a number of options, and we can tailor the service to suit your specific requirements. One option is for BCR Virtual Services operator to seamlessly transfer and announce the call to you at any location (e.g. home or mobile number). This gives the cller the impression that you have your own receptionist in your own building. Alternatively, if you would prefer us to simply take a message then we can do that and put the message onto you personal voicemail box. You may ring in to your voicemail at any time and collect your messages. Or we can simply send you messages by email, fax or text message. The choice is yours.
How long does it take to set up?
Normally we can set the service up within 48 hours.