Problem:
This is a busy practice keen to meet its clients and build a personal relationship. The result was that on some days the office was unattended for some or all of the day. Taking on a permanent secretary would result in increased costs to the clients.

Solution:
Using BCR Virtual Office to provide cover whilst the office was unattended.

Method:
The client approached BT and set up call diversion services on their telephone line. Now when the office is unattended they dial a code and their phone calls are automatically routed to our call centre. Operators answer the phone using the business name and take a message. The client collects their messages on their return to the office. Out of hours a personalised voicemail facility is provided.

Cost:
BT divert services cost a few pounds a quarter.  BCR Virtual Office charge £40 a month.

Case 2

Client:
Home worker

Problem:
A growing business acting as an agent for a European company importing into the UK. There is only one employee. Costs need to be controlled. What happens when there are two phone calls at the same time.

Solution:
Using BCR Virtual Office voicemail services.

Method:
The client approached their phone line provider to set up ‘divert on busy’ service. When the client is on the phone incoming calls are automatically routed to our voicemail system. The client has created a personalised message, which is played to the caller and they are invited to leave a message. Our voicemail system immediately sends an e-mail message to the client telling them that there is a message for them.

Cost:
Divert services cost a few pounds a quarter, BCR Virtual Office charge £25 a quarter.

Case 3

Client:
Internet business

Problem:
Business offers national coverage and needs to present a professional image on a limited budget, setting up and maintaining a permanent office would remove the price advantage that the client offers.

Solution:
Using BCR Virtual Office call answering and call forwarding services.

Method:
The client arranged for their 0800 Free phone number to be answered at our call centre. Operators answer the calls using the clients trading name, the call is then connected to our client following a warm hand over (caller is introduced to the client by BCR Virtual Office). If our client is not available a message is taken by the operator and forwarded to the client by e-mail.

Cost:
The client pays call costs to the 0800 number and a small connection fee for each call forwarded to them. The BCR Virtual Office fee is £50 per month.

Case 4

Client:
Expanding business

Problem:
Business based in the Midlands wished to establish a presence in the London area on a limited budget, setting up and maintaining a permanent office would be too large an investment.

Solution:
Using BCR Virtual Office mailing address and Regional phone number.

Method:
We provided our client with an 0207 number and a Central London address. The client used this information in their marketing campaign. Calls were handled by our call centre and forwarded to our client so that callers from the London area could be clearly identified. Operators answer the calls using the clients trading name, the call is then connected to our client following a warm hand over (caller is introduced to the client by BCR Virtual Office). If our client is not available a message is taken by the operator and forwarded to the client by e-mail.

Cost:
The client pays for the 0207 number and mailing address (£50 setup fee £15 a month rental). The BCR Virtual Office fee is £30 per month plus 15ppm call forwarding charge.

Case 5

Client:
Established business

Problem:
This company discovered that at peak times the call volumes received exceeded their capacity. The result was that at some times calls went unanswered or were greeted by an engaged tone. This gave the company an unprofessional image and was resulting in customer complaints.

Solution:
Using  BCR Virtual Office to provide cover whilst the office was unattended.

Method:
The client approached their telephone line provider and set up divert on busy call diversion services on their telephone line. Now when the lines are busy or go unanswered their phone calls are automatically routed to our call centre. Operators answer the phone using the business name and take a message which is e-mailed to the client.

Cost:
Divert services cost a few pounds a quarter.  BCR Virtual Office charge £40 a month.